Shipping and return policies for Compass Records

Shipping Info
Products usually ship 1-2 business days after an order has been placed.

Credit card authorization problems, low inventory or periods of heavy commerce (such as the winter holidays) may delay order processing.

Typically we use USPS first class mail or Priority Mail service for shipping orders to domestic addresses. We may use UPS Ground if your order contains six or more items.

Most orders to International addresses will be shipped via USPS air mail service.
Return Policy
• All requests for refunds or exchanges need to be to submitted in writing to orders@compassrecords.com within 21 days from the shipping date.
• We will gladly exchange any damaged or improperly shipped item (purchased directly from us) for a copy of that item in proper condition upon written notification (to orders@compassrecords.com) no later than 21 days of the purchase date. We will pay the shipping cost for its replacement.
• If you order an item and subsequently decide you do not want it, we will accept that item back only if it is unopened and the shrink-wrap is intact. We require that you pay for the return shipping.
• All returns should be sent (postage-paid) to the following address: Compass Records, 916 19th Avenue South, Nashville, TN 37212.
• All items purchased from a retail location must be returned directly to the retailer.
• If you purchased a damaged or defective item from one of our artists at a show or festival, you may send it to us in exchange for a copy of that item in proper condition within 21 days of purchase date. Please send damaged or defective item(s) to: Compass Records, Attn. Sales Department, 916 19th Avenue South, Nashville, TN 37212. Please include your return address, and if possible, mention where the item was purchased.